FREQUENTLY ASKED QUESTIONS
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QUESTIONS & ANSWERS
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What is included in your tour price?
Transportation, entrance and attraction fees as outlined in the itinerary, National Park entrance fees when a park is included in the itinerary. We have no additional booking or services fees. Gratuities for our guides are not included, but greatly appreciated.
Where are your pick-up locations?
We offer complimentary pickups and drop offs in and around several hotels on the Las Vegas Strip and Downtown. Please select from the options when booking your shuttle or tour.
What is your cancellation policy?
Cancellation Policy: We offer free cancellation up to 24 hours before the start of the tour, except for tours or tickets for Antelope Canyon, which are non-refundable. Any cancellations received less than 24 hours before your tour time will not be refunded. To be considered for a refund, please contact us at reservations@nationalparkexpress.com.
Are there any additional fees or surcharges?
There are no fuel surcharges, and there are no other charges on the day of the tour.
What forms of payment do you accept?
For your convenience, we accept all major credit cards, PayPal, and WeChat Pay.
Can I charter an entire vehicle?
For your convenience, we accept all major credit cards, PayPal, and WeChat Pay.
Do I need to print my tickets?
No, your electronic confirmation is all you need, either from email or text.
Does the tour include food and beverage?
Our full day tours include a box lunch, bottled water and granola bars.
Do you accept gratuities?
Our team works very hard to make your journey the best possible. Tips are accepted and appreciated for a job well done.
Is smoking or vaping permitted?
Neither smoking nor vaping is permitted in any of our vehicles.
Are pets permitted?
Pets are not permitted on our tours. Service animals are allowed on all of our day tours, however Antelope Canyon does not allows service animals inside the canyon. For details on Service Animals, please visit the AADA website.
What items should we bring?
Comfortable walking shoes, hat, sunscreen, sunglasses, and cash or credit cards, if you are planning to purchase anything such as souvenirs, are recommended. A government issued photo ID is required for all flight tours. Other helpful things to bring are beverages with a screw-on cap and a jacket during cooler weather. Dressing in layers is also advised as summer monsoon storms may occur. For the winter months, dress in warm layered clothing.
Is there a bathroom located on the bus?
For your convenience a unisex restroom is located on the large motor coaches; if your tour or shuttle includes transportation on a mini-bus or sprinter, this will not include a restroom, but there will be scheduled stops along the way.
How many people does your tour vehicles seat?
Our largest motor coaches seat up to 60 guests. Others seat up to 30 or 40. We offer the small group experience in our sprinters which seat up to 14 guests.
Do your tour buses have seatbelts?
Yes, every seat on our vehicles has lap belts.
Does your vehicle include A/C and heating?
Yes, there are air conditioning and heating units located in the vehicles.
How far in advance should we make our reservations?
The earlier you are able to make your reservations, the more options you will have. We do allow reservations to be made the day prior, subject to availability. There are capacity limits on most tours and the closer to the date, the more likely it is to be sold out.
Does your tours have an age restriction?
No, however please keep in mind that we offer full day tours so your children should be able to handle traveling for extended periods. Children under 18 years of age must be accompanied by an adult.
Can you make reservations online?
No, however please keep in mind that we offer full day tours so your children should be able to handle traveling for extended periods. Children under 18 years of age must be accompanied by an adult.
Do you have a place to store my child’s stroller?
Yes, fold up strollers can be placed underneath the motor coach in the luggage compartment.
Are tours offered only in English?
At this time, we only offer tours only in English. Please contact us if you would like to make arrangements for your own interpreter to join the tour. If you are interested in a tour in a different language, we may be able to accommodate requests with advance notice.
What is the difference between the South Rim, West Rim, and North Rim of the Grand Canyon?
The South Rim of the Grand Canyon is located within Grand Canyon National Park, and offers the most services, such as accommodations, dining options, and other park services. It receives the most visitors throughout the year. It is about a 4 ½ hour drive from Las Vegas. A National Park Service entrance fee is required to enter the park.
What happens during severe weather?
Occasionally, we may experience delays or cancellations due to weather conditions. If this happens, we will do our best to accommodate you on another departure or another destination. If needed, we will cancel your tour and provide a refund. Your safety is our main priority.
Is National Park Express part of the National Park system?
Occasionally, we may experience delays or cancellations due to weather conditions. If this happens, we will do our best to accommodate you on another departure or another destination. If needed, we will cancel your tour and provide a refund. Your safety is our main priority.
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